How up-to-date are the offers found by checkfelix?
Are there special tariffs for children or for multiple occupancy of the rooms?
Why do I get fewer results when I search for several types of room?
What does it mean if the results page shows two rates for one hotel?
Are the prices shown inclusive prices?
Why are the displayed prices sometimes not the same?
Can I sort the hotels found?
Can I filter the results according to certain criteria?
Why isn’t it showing me any search results?
How can I book the desired hotel?
What do you do when the link to make a booking doesn't work?
Where can I change/cancel my hotel booking?
Why are the hotel categories different in the various countries?
When can I check in/out of a hotel?
Which hotel providers and online travel agencies are searched by checkfelix?

All hotels found by checkfelix are available at the displayed price the minute the search inquiry starts. Hence, we recommend a minimum time lapse between searching and booking.

The checkfelix hotel search supports the search for certain tariffs for children as well as types of room and several rooms.
However, it must be pointed out that not all integrated providers support this search function. This means that, for example, as soon as several rooms, type of room or people (adults and children) are entered, it could be that the list of results contains fewer results.
You will normally get a greater number of results by searching for a single or a double room.

The checkfelix hotel search supports the search for various types of room.
However, it must be pointed out that not all integrated providers support this search function. This means that, for example, as soon as several types of room or multi-bed rooms are entered, it could be that the list of results contains fewer results.
You will normally get a greater number of results by searching for a single or a double room.
Please note that the definition of the individual types of room can vary from provider to provider and from hotel to hotel. Hence, please note the references on the booking page of the relevant hotel provider.

The large, bold-type price is the converted price in the currency you requested (standard currency is the euro). The small price is the amount in the original currency directly from the provider (i.e. US dollar, for example).

checkfelix inquires into the rates for the lowest-rate rooms of the relevant hotel. The price shown is the sum total for all persons for the entire stay including all local taxes as well as any booking fees.

No doubt about it: it can be very annoying for a search to come up with one price which however changes when it comes to making the booking – or if the room is no longer available.
Naturally, it would be great to be able to say that this never happens. But, unfortunately, it does sometimes!
Since, in the online travel industry, prices and availability can change from minute to minute, it is possible that a price just quoted is no longer available when it comes to making the booking and, hence, cannot be booked, or that the same product is available at a different price. The reason for this is that countless numbers of people access online travel portals at the same time, and make bookings. Hence, we recommend a minimum time lapse between searching and booking.
It can also happen that, due to technical problems, the website of our partner sends us incorrect prices. We would like to point out that the intention is not to mislead users. It would be to the advantage of neither the integrated partner nor checkfelix to display incorrect prices, since this would only annoy our users, and show the company in a bad light.
We are aware that such incidences can be frustrating: unfortunately, this problem does not lie within our area of responsibility. Naturally, we always do our utmost to keep the prices as up-to-date as possible. However, should you encounter an error, please let us know, so that we can correct it immediately.

Please note that, for the aforementioned reasons, checkfelix cannot provide any guarantee for prices and availability!

Various links are positioned above the list of results. You can sort the hotels according to hotel name, category, rate or distance from a particular point by clicking on to the relevant link. If a great deal of hotels appears in the list of results, it could take several seconds to sort them.

The filters are located in the left-hand part of the screen, on the results page. The filter makes it possible to search through the results list to find the right product. The filter criteria are number of stars, room rate, hotel name or distance from a particular point.
This enables hundreds of results to be sorted quickly and easily, in order to arrive at the desired hotel.

It sometimes happens that a hotel search doesn’t come up with any results. This can be caused by the following reasons:

1. The selected room isn’t available from any provider (either for the selected date or in general). In this case, we recommend that you contact our customer service centre to clarify any eventualities.
2. There is a problem with your browser settings. Please note that, to use checkfelix, JavaScript mustn’t be blocked, and cookies must be enabled. You can make changes to these settings under "settings" in your browser.

checkfelix forwards you directly to the website of the provider. For most providers, it is sufficient to enter your name and credit card number to make the booking. On some pages, you need to re-select the desired flight.

A session is started for the hotel search of many providers. If too much time lapses between searching and booking, it could happen that this session expires and that the link to the booking becomes "invalid". In this case, we recommend starting the search anew so that you can book the hotels without any problems.

checkfelix is purely a search engine. Booking is always made directly with the hotel provider/at the travel agency – i.e. where checkfelix found the hotel. Hence, it is only possible to make cancellations/changes directly with the hotel provider/at the travel agency.

Stars are used to classify the overall quality of the hotels, of the standard of service, of the quality of the meals and other hotel services. The criteria used in many countries for classification purposes can sometimes differ from each other, since the requirements to be met are specified by the competent authorities. The ratings used on checkfelix are the same as those used by the relevant hotel providers. checkfelix cannot guarantee these ratings.

Please note that check-in and check-out times can vary from hotel to hotel. The basic rule, however, is that rooms are ready for occupancy from approx. 2 p.m. You usually need to check out by 10 a.m. on your day of departure.
Specific details are available in the hotel description of the relevant provider.

The extensive contents are the most important point for the operators of the checkfelix.com meta search engine. Hence, checkfelix works with hundreds of travel operators so that it really can scan the prices throughout the entire market, in order to provide the user with an extensive offer.