How up-to-date are the offers found by checkfelix?
What does it mean if the results page shows two rates for one rental car?
Are the prices shown inclusive prices?
Why are the displayed prices sometimes not the same?
Can I sort the rental cars found?
Can I filter the results according to certain criteria?
Why isn't it showing me any search results?
How can I book the desired rental car?
What can I do when the link to make a booking doesn't work?
Where can I change/cancel my rental car booking?

All rental cars found by checkfelix are available at the displayed price the minute the search inquiry starts. Hence, we recommend a minimum time lapse between searching and booking.

The large, bold-type price is the converted price in the currency you requested (standard currency is the euro). The small price is the amount in the original currency directly from the provider (i.e. US dollar, for example).

checkfelix inquires into the rates for the lowest-rate rental cars of each specific rental car class. The price shown is the sum total for the whole renting.

No doubt about it: it can be very annoying for a search to come up with one price which however changes when it comes to making the booking or if the rental car is no longer available.
Naturally, it would be great to be able to say that this never happens. But, unfortunately, it does sometimes! Since, in the online travel industry, prices and availability can change from minute to minute, it is possible that a price just quoted is no longer available when it comes to making the booking and, hence, cannot be booked, or that the same product is available at a different price. The reason for this is that countless numbers of people access online travel portals at the same time, and make bookings. Hence, we recommend a minimum time lapse between searching and booking.
It can also happen that, due to technical problems, the website of our partner sends us incorrect prices. We would like to point out that the intention is not to mislead users. It would be to the advantage of neither the integrated partner nor checkfelix to display incorrect prices, since this would only annoy our users, and show the company in a bad light. We are aware that such incidences can be frustrating: unfortunately, this problem does not lie within our area of responsibility. Naturally, we always do our utmost to keep the prices as up-to-date as possible. However, should you encounter an error, please let us know, so that we can correct it immediately.

Please note that, for the aforementioned reasons, checkfelix cannot provide any guarantee for prices and availability!

Various links are positioned above the list of results. You can sort the rental cars according to price and provider. If a great deal of rental cars appears in the list of results, it could take several seconds to sort them.

The filters are located in the left-hand part of the screen, on the results page. The filter makes it possible to search through the results list to find the right product. The filter criteria are price, car class or type, gear type, air condition and car manufacturer.
This enables hundreds of results to be sorted quickly and easily, in order to arrive at the desired rental car.

It sometimes happens that a car search doesn't come up with any results. This can be caused by the following reasons:

1. The selected destination isn't available from any provider (either for the selected date or in general). In this case, we recommend that you contact our customer service centre to clarify any eventualities.
2. There is a problem with your browser settings. Please note that, to use checkfelix, JavaScript mustn't be blocked, and cookies must be enabled. You can make changes to these settings under "settings" in your browser.

checkfelix forwards you directly to the website of the provider. For most providers, it is sufficient to enter your name and credit card number to make the booking. On some pages, you need to re-select the desired rental car.

A session is started for the car search of many providers. If too much time lapses between searching and booking, it could happen that this session expires and that the link to the booking becomes "invalid". In this case, we recommend starting the search new so that you can book the cars without any problems.

checkfelix is purely a search engine. Booking is always made directly with the car rental provider/at the travel agency – i.e. where checkfelix found the rental car. Hence, it is only possible to make cancellations/changes directly with the car rental provider/at the travel agency.